CANCELLATIONS AND REFUNDS

Because all orders are personalised with your individual details, refunds and exchanges will only be made if the stationery is faulty or does not meet the specifications of your order. This does not affect your statutory rights.

Terms & Conditions for the sale of Personalised Christmas Cards and Calendars on the Internet.

1. Any order from a customer for stationery from Chapter One is deemed to constitute acceptance of the following terms and conditions.

2. Prices are determined by reference to Chapter One price list current at the date of acceptance of the order by Chapter One.

3. All prices given by Chapter One (save those relating to Delivery outside the UK) are carriage paid.

4. All prices given by Chapter One include VAT at 17 1/2%. If ordering from outside the EC then please contact us because we are able to deduct the VAT tax and reduce your order value by 17 1/2%

5. Every effort is made to display the prices accurately. However, on rare occasions, mistakes happen. In this instance Chapter One will correct the mistake and inform the Customer so that they can decide whether to continue with the order at the correct price.

6. Chapter One acknowledge orders on their website on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and an alternative offered.

7. Any dates quoted for delivery of orders are approximate only and Chapter One shall not be liable for any delay in delivery of the orders however caused. Time for delivery shall not be of the essence unless previously agreed by Chapter One in writing.

8. If Chapter One fails to deliver the order for any reasons other than any cause beyond Chapter One's reasonable control or the Customer's fault and Chapter One is liable to the Customer, Chapter One's liability shall be limited to the invoice price of the goods.

9. The Customer shall upon delivery, examine the goods and shall promptly (but in any event within 7 working days of delivery) notify Chapter One of any apparent damage, defect or shortage. In default of such written notification, Chapter One shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of the goods. All illustrations, designs and general descriptions contained on the Chapter One website or otherwise provided to the customer are intended for general guidance only and shall not be binding on Chapter One and are only approximate indications of the type, size or colour of goods and are intended to represent a general idea of the goods described therein and the sales of such goods shall not be reference thereto. The customer shall take the goods at his own risk as to their corresponding with such examples or as to their quality, condition or sufficiency for any purpose.

10. In the event of a claim, settlement will be limited to the value of the goods defectively produced and will in no way extend to consequential loss, howsoever caused.

11. Risk of damage to or loss of the goods shall pass to the customer at the time of delivery or, if the customer wrongfully fails to take delivery of the goods at the time when Chapter One had tendered delivery of the goods.

12. Chapter One shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any of Chapter One's obligations in relation to the goods, if the delay or failure was due to any cause beyond Chapter Ones' reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond Chapter Ones ’ reasonable control:

• Act of God, explosion, flood tempest, fire or accident
• war or threat of war, sabotage, insurrection, civil disturbance or requisition.
• acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
• import or export regulations or embargoes
• strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Chapter One or of a third party)
• difficulties in obtaining raw materials labour, fuel, parts or machinery.
• Power failure or breakdown in machinery.